Return Policy

We follow the EU Consumer Rights Directive, ensuring a fair and transparent return process.

Right of Withdrawal (Returns & Exchanges)

  • You have 14 days from the date of delivery to request a return, no questions asked.
  • After notifying us, you have an additional 14 days to send the item back.
  • Items must be unused, in their original condition, with tags and packaging.
  • Exceptions: Custom-made or personalized items cannot be returned unless they are faulty or incorrect.

How to Initiate a Return

  1. Please notify us within 14 days of receiving your order.
  2. We will provide you with return instructions and the return address.
  3. Ship the item back within 14 days after notifying us.
  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive your return, we will process your refund within 14 days.
  • Refunds will be issued to the original payment method (including the original shipping cost if the entire order is returned).
  • We may withhold the refund until we receive the returned goods or proof of return.

Damaged or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery with photos.
  • You are entitled to a replacement, repair, or full refund, including return shipping costs.

This policy complies with EU consumer protection laws, ensuring your rights as a customer. If you have any questions, feel free to reach out! 😊